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Seed data for the Community automation suite (Technical, Technical announcements). After the announcement that Online will only accept TLS 1.2 connections, we would like to know whether the older NetServer proxy NuGet packages (8.x) need to be upgraded or if a .NET runtime setting is enough.

Seed conversation 14 - Technical - TLS 1.2 only: which client libraries are affected?

Peter Selling Partner

8 okt 2026 | 07:08 a.m.

Seed data for the Community automation suite (Technical, Technical announcements). We still have an integration using the classic SOAP web services. Is there an announced end-of-life date, and which REST equivalents are recommended for the Appointment and Sale agents?

Seed conversation 13 - Technical - Deprecation of SOAP endpoints: timeline for partners?

Peter Selling Partner

8 okt 2026 | 07:08 a.m.

We're reviewing our customer onboarding process and looking for ways to improve the experience for organizations adopting SuperOffice CRM for the first time. Our current approach includes initial configuration, data migration, user training, and post-implementation support. What onboarding strategies have worked best for your customers? Do you use standardized checklists or implementation templates? Looking forward to exchanging ideas.

Best practices for onboarding new SuperOffice CRM customers

8 okt 2026 | 03:28 a.m.

Hello developers, We're developing an integration that synchronizes customer information between SuperOffice CRM and our internal ERP system. Instead of periodically polling the API, we'd like to explore an event-driven approach using webhooks. Has anyone implemented something similar? We're particularly interested in handling failed notifications, retry mechanisms, and keeping records synchronized. Any experiences or recommendations would be appreciated.

Implementing webhooks to synchronize customer updates with external applications

8 okt 2026 | 03:28 a.m.

Hi everyone, We've noticed that our CRM database contains several duplicate customer records, especially after importing contacts from external systems. We're looking for an efficient way to identify and merge duplicates without losing important information such as activities, appointments, and sales history. How are other organizations managing this? Are there any recommended best practices? Thanks in advance!

How do you manage duplicate customer records in SuperOffice CRM?

8 okt 2026 | 03:28 a.m.

Hello Community, It would be great if SuperOffice CRM allowed users to configure custom notifications based on specific customer activities. For example, receiving a notification when a high-priority customer record is updated or when an important sales opportunity changes status. Does anyone know if this functionality already exists, or if there are alternative approaches to achieve this? Looking forward to hearing your thoughts!

Ability to configure custom notifications for customer activities

8 okt 2026 | 03:27 a.m.

Hi colleagues, I've noticed that different teams often encounter similar challenges while working on customer projects. Would it be useful to establish a recurring knowledge-sharing session where teams can present lessons learned, technical solutions, and best practices? Interested to hear your thoughts and suggestions.

Suggestions for improving cross-team knowledge sharing

8 okt 2026 | 03:27 a.m.

Hi everyone, Our sales team is preparing for upcoming customer demonstrations and would like to use the latest SuperOffice product presentations and marketing materials. Is there a centralized location where selling partners can access approved resources? Thanks in advance!

Where can we find the latest sales presentations and product materials?

8 okt 2026 | 03:26 a.m.

We're experiencing slow response times when retrieving customer records through an integration. The dataset contains approximately 50,000 records, and some requests take considerably longer than expected. Are there recommended approaches for pagination, filtering, or optimizing API queries?

Slow response times when retrieving large customer datasets

8 okt 2026 | 03:26 a.m.

Hi developers, We're building an integration between SuperOffice CRM and our internal application using REST APIs. I'd like to understand the recommended authentication approach, especially for applications that need to access CRM data without requiring users to log in repeatedly. Any examples or documentation would be helpful.

Best practices for authenticating with SuperOffice REST APIs

8 okt 2026 | 03:26 a.m.